Typinator – Frequently Asked Questions

This page answers frequently asked questions concerning Typinator. When necessary, we add new hints and problem solving tips to this page.

We regularly update this page whenever we come across a topic that may be of interest for many PopChar users.

If you have a question that is not answered here, please contact our technical support.

If you have a problem with Typinator, we suggest that you first try the following steps:

Make sure you have the latest version of Mac OS X and all system updates: Run "Software Update" and install all available updates. If you need to restart your Mac after the update, run "Software Update" again until it tells you that no further updates are available.
Verify that you are using the most recent version of Typinator. Open Typinator's Preferences window, select the "Updates" tab, and click the "Now" button to perform an immediate online check for a newer version. If there is no "Now" button in the Preferences window, you are definitely using an old version. In this case, please visit our download page to get the current version.

If there is a problem with Typinator in combination with a particular application, make sure you have the latest version of that application. If you have a problem with any part of MS Office, run Microsoft AutoUpdate to install the latest updates.
Run Disk Utility, select your startup disk, and click the "Repair Disk Permissions" button in the "First Aid" section.
Restart your Mac (unless you already did that during the software update).

In many cases, these steps help to fix software-related problems. If this does not help, check if any of the following questions apply to your problem. If not, contact our technical support for help.

Why do I have to enable "Access for assistive devices" and how can I do it?

Typinator requires a global Mac OS X setting to monitor keystrokes. Per default, this feature is turned off, so you need to enable it when you use Typinator for the first time:

In System Preferences, select "Universal Access" and enable the checkbox "Enable access for assistive devices". If this option is turned off, Typinator will tell you and help you to open System Preferences.

Please note that you need administrator privileges to enable this checkbox. If you do not have the necessary privileges, ask your system administrator to enable this option for your Macintosh.

What is the best procedure to install or update Typinator?

Starting with version 3.7, Typinator uses a "smart self installation" technique that makes installing and updating a breeze. Just mount the downloaded disk image and double-click the Typinator icon inside. Typinator will quit an older copy that may be running, copy itself to the Applications folder and launch the newly installed copy. There is no magic involved: You could do all this by hand as well; Typinator just simplifies and automates the process and gets you up and running in seconds.

Why does the command-option-D shortcut for showing/hiding the dock not work with Typinator running?

This is a known problem, caused by a bug in older versions of Mac OS X. Apple fixed this problem in Leopard, and Typinator 2.0 or newer contains a workaround for Mac OS X 10.4 (Tiger).

How can I transfer my Typinator abbreviations to a new computer?

To move all your abbreviations from one Mac to another one (for example, when you replace an older Mac with a new model), transfer your sets folder to the new computer.

If you have Typinator 3.6 or newer, check the path of the "Sets folder" in Typinator's preferences. Copy this folder to the same location on the other computer, then choose this folder as the "Sets folder" in Typinator's preferences.

With Typinator versions before 3.6, locate the folder "~/Library/Application Support" inside your home folder. It contains a folder named "Typinator", which in turn contains a subfolder "Sets". Just copy this folder from the first computer to the same location on the new one.

Why does Typinator insert a space character before the expansion in Eudora?

This happens in older versions of Eudora (before 8.0) when Eudora performs a "smart paste" because Eudora sometimes incorrectly "thinks" that the expansion inserted by Typinator should be separated from the previous text.

To fix this problem in Eudora, see the "Really Miscellaneous" section in Eudora's Preferences and disable the checkbox labeled "So-called 'smart' paste".

How do I uninstall Typinator?

To uninstall Typinator, perform these steps:

Open the Typinator window.
In Preferences, make sure that “Automatically start Typinator at login” is disabled.
Quit Typinator.
Delete the Typinator application.

Why is Typinator disabled even though "Enable access for assistive devices" is turned on?

This can happen temporarily when you are typing in a password field. In this case, Mac OS X disables monitoring of keystrokes to prevent malicious programs from stealing passwords. The Typinator icon in the menu bar will then appear in gray with two black bullets.

If Typinator is disabled generally and independently of password fields, this may be caused by certain applications that disable the keyboard monitoring function of Mac OS X in situations when they should not do this.

We currently know about the following applications:

Terminal has an option "Secure Keyboard Entry" (in the "Terminal" menu) that blocks Typinator, sometimes even when Terminal is not the active application. Quitting Terminal or turning the "Secure Keyboard Entry" option off fixes the problem.
There is a bug in newer versions of Firefox that globally blocks keyboard monitoring when you enter a password in a web page form and confirm the input with the return or enter key. To fix the problem, close the tab that contains the page in which you entered the password. To prevent the problem, confirm password entry with a click (e.g., on a logon button). The problem is described in more detail here.
Quicken's Scheduler globally breaks keyboard monitoring. Disable the scheduler to solve the problem.
PasswordVault turns off keyboard monitoring when you leave it running in the background. Quit PasswordVault to enable Typinator again.
Check Point's VPN-1 SecureClient disables keyboard monitoring when you start a VPN connection. Quitting the VPN client restores normal operation.
xGestures causes a similar problem that can be solved only by uninstalling xGestures.
Boxee has a background service called "boxeeservice" that conflicts with keyboard monitoring. To solve the problem, switch off the "run all the time" option in Boxee's settings and quit Boxee.
Hulu Desktop disables Typinator for some users. Quitting Hulu Desktop fixes the problem.
Site-specific browsers created with Fluid incorrectly leave keyboard monitoring disabled when you close a browser window while the text cursor is in a password field. Quitting the Fluid browser restores normal behavior.
XHub has an option "Use Apple Remote" that deactivates keyboard monitoring. This problem has been reported to the developers of XHub. Until they come up with a fix, you cannot use the Apple Remote with XHub when you wish to use Typinator.
Using LastPass to fill a password field in Google Chrome on Mac OS X 10.6.x disables keyboard monitoring in all applications. You need to quit Google Chrome to restore normal operation.
Notational Velocity has an option "Secure Text Entry" that disables keyboard monitoring for all applications. Quitting Notational Velocity or turning the "Secure Text Entry" option off fixes the problem.

Why does a space character appear before an expansion in an MS Word document?

This is caused by the "Smart cut and paste" option of MS Word. In some cases, Word is not quite as "smart" and makes a wrong guess, which leads to unwanted space characters.

To fix the problem, open Word's preferences and click "Edit". There is a checkbox "Use smart cut and paste". You don't need to disable all of the "smart" features. To avoid the extra spaces, click the "Settings..." button and turn the option "Adjust sentence and word spacing automatically" off.

See also the special topics covered on our Tips pages