SharewarePublisher – Frequently Asked Questions

If you have a problem with SharewarePublisher, please check out the user's guide first. The user's guide is available via the Help menu in SharewarePublisher. You can also download it here.

If neither the user's guide nor this FAQ page answers your question, please contact our technical support.

This page answers frequently asked questions concerning SharewarePublisher. When necessary, we add new hints and problem solving tips to this page.

We regularly update this page whenever we come across a topic that may be of interest for many SharewarePublisher users.

Questions and answers

I get an error message when trying to submit to Versiontracker.com and Download.com.

Versiontracker has been acquired by cnet (also running Download.com) recently, so they share the same submission platform at cnet.upload.com.

The problem you are experiencing is a known incompatibility between the site's upload cgi and the current version of Webkit. Safari and SharewarePublisher are both based on Webkit and are conseqently both affected by this problem.

We have already informed cnet about the problem and they reported back that they are working on it. Unfortunately this is something we cannot solve. We can just recommend following cnet's advise and use Firefox to submit to them until they have fixed the problem.

See the blog at upload.cnet.com for further details.

Why can't I use calendar popups in SharewarePublisher's web viewer?

The current version of SharewarePublisher does not support Javascript popup calendar views (used e.g., by Versiontracker and Download.com). These calendar pop-ups will lead to a blank page in the web viewer.

We are working on a solution for this problem. In the meanwhile, please use your preferred web browser for these sites.

What is the best procedure to install a newer version of SharewarePublisher?

To install a newer version of SharewarePublisher follow these steps:

  1. Quit SharewarePublisher.
  2. Locate your old copy of SharewarePublisher (most likely within the Applications folder) and move it to the Trash.
  3. Copy the new version from the "SharewarePublisher-Install" disk image to the Applications folder.
  4. Double-click the icon of the new version.

Tips