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FAQ


KeyCue - Frequently Asked Questions

This page answers frequently asked questions concerning KeyCue. When necessary, we add new hints and problem solving tips to this page. Whenever we release a new version of KeyCue, we include these items in the online documentation that comes with the software.

See also the special topics covered on our Tips Pages:

Keyboard shortcuts in Mac OS X
The "Apple Key" – your key to higher efficiency

We will expand this page whenever we feel that a certain topic might be of public interest. If you have a question that is not answered here, please contact KeyCue Support.


General troubleshooting tips

If you have a problem with KeyCue, we suggest that you first try the following steps:

Make sure you have the latest version of Mac OS X and all system updates: Run "Software Update" and install all available updates. If you need to restart your Mac after the update, run "Software Update" again until it tells you that no further updates are available.
Verify that you are using the most recent version of KeyCue. Check the "Info" tab in KeyCue's Settings window and click the "Now" button to perform an immediate online check for a newer version. If there is no "Now" button in the Info pane, you are definitely using an old version. In this case, please visit our download page to get the current version.
If there is a problem with KeyCue in combination with a particular application, make sure you have the latest version of that application. If you have a problem with any part of MS Office, run Microsoft AutoUpdate to install the latest updates.
Run Disk Utility, select your startup disk, and click the Repair Disk Permissions button in the "First Aid" section.
Restart your Mac (unless you already did that during the software update).

In many cases, these steps help to fix software-related problems. If this does not help, check if any of the following questions apply to your problem. If not, contact KeyCue Support for help.


Questions and Answers

Are there any known issues in KeyCue?

There is a compatibility problem between KeyCue and Unsanity Xounds which leads to playing menu sounds when you hold down the command key. This is an issue, however, that only Unsanity can fix. We have already informed Unsanity about the problem and encourage you to do the same. In the meanwhile we can only recommend to disable the "Menu Open" sound in Xounds.

Does KeyCue run on Intel-based Macs ?

Yes. Starting with version 2.0, KeyCue is being distributed as a Universal Binary and runs natively on Intel- and PowerPC-based Macs.

Pressing the command key just brings up a dialog telling me to enable access for assistive devices, but not the KeyCue window. What is wrong?

This might mean that you do not have the option "Enable access for assistive devices" turned on. KeyCue requires this option to be enabled.

Click the "Open Universal Access" button in the message window. This will open System Preferences for you and take you directly to the Universal Access page. Then make sure that the option "Enable access for assistive devices" is checked. From then on, KeyCue should work as expected.

What is the best procedure to install a newer version of KeyCue while the old version is still running?

To install a newer version of KeyCue while another copy is still running, upgrade to the new version in these steps:

  1. Hold down the command key until the KeyCue shortcut table appears, then type the "KeyCue Settings" shortcut.
  2. Click the Quit button in the settings window.
  3. Copy the new version from the disk image to the same folder as the old version; click "Replace" when the Finder warns you that an older version already exists.
  4. Double-click the icon of the new version.

How do I uninstall KeyCue?

To uninstall KeyCue, perform these steps:

  1. Open the KeyCue settings window
  2. In "Activation", turn "Automatically start at login" off
  3. Click the Quit button in the bottom left corner
  4. Delete the KeyCue application

KeyCue versions before 2.0 installed a scripting extension in Library/ScriptingAdditions within your home folder. The name of this scripting extension starts with "KeyCue". If you will no longer use KeyCue, you can delete this scripting extension as well.

Why does the shortcut table appear only on the first screen of VirtueDesktops?

This problem has been fixed in KeyCue 4.0. Please upgrade to the most recent version.

Can I use KeyCue to type command-"]" on a German keyboard?

You cannot. Unfortunately, some applications have shortcuts that will work only with a US keyboard. The problem is that the developers of these applications did not consider that keyboards for other languages may have other layouts and symbols.

For example, a German keyboard does not have keys labeled with “[” and “]”. If an application uses these characters for menu shortcuts (such as command-"]”), KeyCue will include them in the shortcut table, although you cannot type these shortcuts.

Starting with KeyCue 4.0, you can activate all shortcuts by clicking – even those you cannot type.

Can I use KeyCue to define my own shortcuts for menu items that do not have shortcuts?

No, but you can do that with System Preferences -> Keyboard & Mouse: Click the "Keyboard Shortcuts" tab and define your own menu shortcuts.

When you add a new shortcut for an active application here, you need to quit and relaunch that application first. After that, the new shortcut will show up in the menu - and in KeyCue, too.

Why do some menu titles appear blank?

Some menus appear with an icon instead of text in the menu bar. For example, the script menus of some applications have a script icon as the menu title. KeyCue currently cannot display the proper symbols and shows a blank menu header instead.

Why does the command-option-D shortcut for showing/hiding the dock not work with KeyCue running?

This is a known problem, caused by a bug in Mac OS X. Apple is aware of the problem, so we hope that it will be fixed in a future version of Mac OS X.

In the meanwhile, you can work around this problem by selecting Turn Hiding On/Off from the Apple menu or by clicking the item "Turn Hiding On/Off" in KeyCue's shortcut table.

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